Frequently Asked Questions

Choose a course in our Course Catalogue and purchase the course materials in our course shop. A student account is created during checkout. For scheduling of instructor-led sessions, please contact us.

If you are new to the sector, start with a Foundation course or the Career Launchpad bundle, and see Careers for recommended paths. If you are unsure, our team will gladly advise you; see the Certification Path for an overview of the levels.

Yes. We offer on-site and virtual instructor-led training for teams. Please visit Corporate Training or contact us for a proposal.

You can pay securely by credit or debit card via Stripe, or with PayPal. Payment is processed by these providers at checkout; we do not store your full card details.

An order confirmation is sent by email after payment. If your organisation requires a formal invoice, please contact us.

After payment is complete, sign in to My Account and open the Downloads section. Your purchased materials are listed there and in your order confirmation email.

Course materials are available exclusively to students who have purchased the relevant course. Download links are linked to your account and are for your personal use only.

Please make sure you are signed in with the email address used at checkout and that your payment has completed. If the problem persists, contact us and we will help.

Each certificate is valid for three years and can be renewed by completing a short update seminar covering the latest standards and best practice.

A certificate is awarded on completion of each level. Progressing through all three levels (Foundation, Professional and Expert) earns the full TelecomDigitalInfra Certified Specialist credential.

Please contact us regarding refunds and cancellations.