Data Centre Operations & Maintenance

Overview

Most incidents are caused by how a facility is operated rather than how it was designed. This course covers the operational disciplines that colocation providers and hyperscale cloud operators rely on: structured procedures, maintenance programmes, change control, incident response and continual improvement. Topics are aligned with the management and operations part of EN 50600 and ISO/IEC 22237.

Learning Outcomes

On completion of this course, you will be able to:

• Write and review MOPs, SOPs and EOPs
• Plan a preventive and predictive maintenance programme using a CMMS
• Apply change, incident and problem management processes
• Lead an incident response and contribute to root cause analysis
• Maintain accurate documentation, asset records and handovers
• Use KPIs to monitor operational performance

Module Outline

1. Module 1: Operations frameworks and roles
2. Module 2: Procedures: MOP, SOP and EOP
3. Module 3: Maintenance strategies and CMMS
4. Module 4: Change management and risk assessment
5. Module 5: Incident management and escalation
6. Module 6: Root cause analysis and lessons learned
7. Module 7: Shift handovers, documentation and asset management
8. Module 8: Vendor and contractor control
9. Module 9: Operational KPIs and reporting

The module outline is indicative and may be refined as materials are updated.