Critical Facilities & Operations
Expert
32 h indicative
COURSE OVERVIEW
Data Centre Operations Management
Leading data centre operations: SLAs, staffing, risk, budgets, customers and continual improvement across a site or portfolio.
Overview
This expert course is for those who lead, or are preparing to lead, data centre operations. It covers the management side of uptime: service levels, staffing and competence, risk and resilience, financial control, customer relationships and continual improvement.
Learning Outcomes
On completion of this course, you will be able to:
- Define and manage service levels and operational KPIs
- Design staffing models, shift patterns and competence frameworks
- Manage operational risk, audits and business continuity
- Control budgets, maintenance contracts and vendor performance
- Lead customer communication during normal operations and incidents
- Build a culture of continual improvement and safety
Module Outline
- Module 1: The role of the operations manager
- Module 2: Service levels, KPIs and reporting
- Module 3: Staffing, shifts and competence management
- Module 4: Training, qualification and succession
- Module 5: Risk management, audits and business continuity
- Module 6: Budgets, contracts and vendor management
- Module 7: Customer management in colocation environments
- Module 8: Capacity and lifecycle planning
- Module 9: Leadership during critical incidents
The module outline is indicative and may be refined as materials are updated.
At a Glance
Track: Critical Facilities & Operations
Level: Expert
Duration: approx. 32 hours (indicative)
Format: Self-paced downloadable materials with optional live online sessions
Assessment: module quizzes and a final assessment
Award: TDI certificate of completion
What’s Included
- Downloadable course handbook (PDF)
- Presentation slides for each module
- Practical checklists and worksheets
- Module quizzes to check your understanding
- Final assessment
- TDI certificate of completion
Ready to Start?
Buy the course materials to access them in your student account, or ask us about live sessions and group enrolment.
Who It’s For
- Experienced shift leads and operations engineers
- Data centre and site managers
- Operations directors new to mission-critical facilities
Prerequisites
Data Centre Operations & Maintenance or several years of operations experience in a critical environment.
Career Roles It Supports
- Data centre operations manager
- Site manager
- Critical environment lead
CONTINUE YOUR LEARNING
More in Critical Facilities & Operations
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TDI certificates of completion are issued by TelecomDigitalInfra. They are not third-party certifications and do not imply accreditation by, or equivalence to, any external certification scheme. Some roles also require statutory or employer-specific qualifications.
Start This Course
Buy the course materials to access them in My Account, or contact us to discuss live sessions, group enrolment and corporate delivery.