Data Centre Technician Foundation

Overview

This entry-level course introduces the data centre as a workplace. You will learn how white space, racks, power, cooling and connectivity fit together, and practise the everyday tasks that technicians perform for colocation providers and hyperscale cloud operators: rack and stack, labelling, cable management, hardware swaps and working to written procedures.

Learning Outcomes

On completion of this course, you will be able to:

• Describe the main areas and systems of a data centre and how they depend on one another
• Explain the role of the data centre technician and typical shift routines
• Carry out rack and stack, labelling and basic cable management to a documented standard
• Read rack elevations, floor plans and basic network diagrams
• Follow method statements, MOPs and SOPs, and record work accurately
• Apply site security, access-control and safe-working rules

Module Outline

1. Module 1: Introduction to data centres and the digital economy
2. Module 2: Data hall layout: white space, grey space, meet-me rooms
3. Module 3: Racks, cabinets, containment and airflow basics
4. Module 4: Power in the rack: PDUs, redundancy and power budgets
5. Module 5: Copper and fibre cabling basics, labelling and patching
6. Module 6: Rack and stack, hardware installation and swaps
7. Module 7: MACD work, tickets and change procedures
8. Module 8: Security, access control and customer etiquette
9. Module 9: Safe working on the data hall floor

The module outline is indicative and may be refined as materials are updated.